In the first quarter of this year, there were 2,222 complaints about public transportation in the Netherlands. That’s an increase of 50 % compared to the first three months of 2011. 

According to the organisation that processes the complaints, most people complained about the expense of travel using the train, bus, tram or metro. Many commuters believe that increases in the prices of public transport are not accompanied by increases in the quality of the services rendered.

The switch from the use of paper tickets to the digital payment system called the OV-chip card, has also led to many complaints.

(dcf/imm)

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