The Dutch government's consumer watchdog has announced it will be keep a close eye on 'unreliable' online shops.
The Consumentenautoriteit comments:
“An increasing number of consumers are opting for the convenience of shopping online. The number of complaints about shopping websites is rocketing. The goods ordered are not delivered or they fail to return the customers' money when they cancel their purchase within the legal 'reconsideration' period.”
Dutch law allows online buyers seven working days to reconsider and return purchases without question. The seller then has 30 days in which to return the money.
The Consumentenautoriteit says it will take swift action against Dutch retail websites that break the rules. This may involve warning consumers or even removing the site. The shops will first be reminded of the regulations governing e-commerce.
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