Air travel refunds

How to get your money back if your flight is delayed or cancelled

Are you eligible?

The scheme only applies to EU citizens.

How to register

In writing, to "Geschillencommissie Luchtvaart", P.O. Box 90600, 2509 LP The Hague, The Netherlands.

Or by telephone

#31 70 3105326

Air Travellers who have a dispute with an airline about refunds for delayed or cancelled flights from Dutch airports can register their complaint and demand compensation. The scheme only applies to EU citizens.

Airlines which are associated with the Board of Airline Representatives in the Netherlands (BARIN) are bound by the decisions of the committee.

Info for non-Dutch speakers: in this PDF file
 

The Dutch Lower House of parliament says airlines are failing to inform their clients about compensation rights in case of flight delays or cancellations.

Air travellers are entitled to be paid damages of up to 600 euros, but most of them appear to be unaware of their rights. Many passengers accept a free overnight stay and a meal in an airport hotel as sufficient compensation for their inconvenience.

MPs are urging Transport Minister Camiel Eurlings to take action against the airlines. They say they should be obliged to inform their clients about the refund scheme. Minister Eurlings has also been asked to raise the matter in Brussels, because similar problems occur in other EU member states.