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Sunday 20 April  

KPN customers demand compensation

Published on 12 February 2012 - 2:41pm
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Dutch telecom company KPN has received numerous questions from customers who are demanding compensation for damage sustained as a result of KPN’s decision to temporarily disable some two million email accounts on Friday after servers at the company were hacked. Full email service was restored on Saturday evening.

KPN received more than 11,000 reactions from customers, mainly via social media such as Twitter, Facebook and the company’s own customers’ forum.

“This led us to conclude that many customers have questions about where to submit their complaints or damage claims,” a spokesperson said.

Customers who believe they have suffered financial damage can submit their claims via the KPN website from Monday. KPN says it will assess all claims individually.


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